Lexus - years at the top of the J.D. Power customer satisfaction survey
LEXUS - SATISFACTIION GUARANTEED WITH 11th J.D.POWER WIN
THERE is winning and there is domination which is what Lexus has achieved with a truly remarkable 11th consecutive win in the J. D. Power and Associates customer satisfaction survey.
This year’s survey canvassed the opinions of 16,840 owners of vehicles that were on average two years old and Lexus was yet again voted by drivers’ using its cars in real world conditions as the one which provides the most reliable, the most comfortable and the most enjoyable to own and drive.
Two of its models starred with the IS saloon being nominated the single best car for the third year running and the RX off-roader coming home third, after wining last year.
Jim Holder, What Car? Editor, said: “Lexus’s achievement is remarkable. Eleven years at the top of Britain’s most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind.
Richard Balshaw, Lexus Director, said: “We are delighted and immensely proud that Lexus has retained its number one position. It’s a great reward for the teams at our Lexus centres across the country who work unstintingly to deliver the best possible service to our customers.
“Great products and great people are the key to success and we will continue to raise our standards to beyond the expectations of our customers. Our model range is also extending in new directions, notably with the full hybrid CT 200h which has had an immediate impact on the luxury hatchback market.